How to make workflow really work

Analyst Kyle McNabb from Forrester Research gives some great insight and advice on how to help improve business user participation in content management processes in this article in Express Computer online .
And it's high time that somebody spells it out: "Keep workflows simple" and "WCM workflows need to first focus on complementing, not changing, how business users currently author content."
This is along the lines of what The Final Candidate is aiming to achieve with the solutions around MOSS/SharePoint, and being a content worker myself I can only applaud the simplicity approach... the days of hailing solutions that force us to learn a new app, new so called "sophisticated" features and new add-ons every other month might soon be history. Presently most of us give up and bypass the complicated systems (we simply don't have the time or nerve to learn new procedures that soon will prove to be inefficient), understandably aggravating management who spent a lot of time and money on the hyped solutions. Taking the work out of workflow and putting the flow back in is the way to go!